Returns

You have 30 days from the day your order arrives to ask for a return.

What can come back

An item in the same condition you got it in: unused, with any tags, in its original packaging, with the receipt or proof of purchase.

What can't

• used smoking items
• custom or special orders
• hazardous materials, flammable liquids or gases
• sale items and gift cards

How to start one

Ask first, through the contact page or by replying to your order confirmation email. If the return is accepted, you'll get a return shipping label and instructions. We can't accept anything sent back without asking first.

Damaged, faulty or wrong

Check your order when it arrives, and get in touch right away if anything is broken, faulty or not what you ordered, so we can look into it and make it right.

Exchanges

The quickest way to swap something is to return it and, once the return is accepted, place a new order for what you want.

Refunds

Once your return arrives and is checked, you'll hear whether the refund is approved. Approved refunds go back to your original payment method; your bank or card company can take a while to post it. We may charge a restocking fee of up to 25% of the original price. Shipping isn't refunded. If your order shipped free, what it cost to ship comes off your refund.